Before we pit these two game-changing technologies against each other, let's first define each. So, let us investigate.

What is UCaaS?

UCaaS, or Unified Communications as a Service, is a cloud-hosted solution that integrates multiple communication channels into a single platform.

What is CCaaS?

CCaaS is a cloud-hosted service similar to UCaaS. It gives your company advanced capabilities for interacting with customers via inbound or outbound phone campaigns.

Best of both worlds

Why make a choice when you can have both? Integral Choice provides UCaaS and CCaaS solutions to help you improve internal and external communications.

Benefits of integrated UCaaS and CCaaS

1. Collaboration Having both can bring everyone together on a single platform. It eliminates silos and promotes communication and collaboration

2. Customer Experience Customers are concerned with how quickly you can solve their problems. Another tool that contact centre agents can use to accomplish.

3. Better Data Analytics Every business decision is built on data. The more data-driven information you have, the more accurate your decisions can be.

4. More flexible Because both UCaaS and CCaaS are cloud-based technologies, they support the new way businesses and employees work.