Cloud-based phone systems are revolutionizing how businesses across the world communicate, giving even small organizations access to cutting-edge features that would have been out of reach just a few years ago.
Because business VoIP (Voice over Internet Protocol) phone systems are software-based, adding new features can be done in minutes—without expensive hardware upgrades and installation. Below are some popular features that can increase productivity and drive customer engagement.
3 Top Features for Your Cloud Phone System
1. Mobile Access
In many fields, workers spend just as much time working from remote locations as they do in the office. Many business VoIP systems come with mobile apps that allow your employees to communicate through any device using just one number, whether they’re multiple states away for a project or at a local coffee shop.
Having multiple simultaneous logins will increase response time and ensure your team members are always available.
2. Built-in Chat & Video Calling
Many business VoIP developers now combine multiple communication technologies into a single platform. With these programs, your customers can start a chat or initiate a phone call directly from your web page with the click of a button using their preferred medium. Having multiple pathways makes it easier for your customers to get in touch, increasing engagement and building loyalty.
3. Video Conferencing
When your team or clients can’t be in the same physical location, video conferencing is an excellent way to build relationships and resolve issues. While video conferencing technology has traditionally been cumbersome and expensive, business VoIP platforms make this critical feature affordable and easy to use.